Monitoring shipment lifecycles is more efficient with tracking capabilities integrated directly into your location. Powered by the techTRACK monitoring engine, techSHIP provides end-to-end visibility so you can search, filter, and audit shipment statuses in real time without leaving the application.

This guide covers how to access the Visibility module, use the enhanced filtering system, and leverage integrated tracking details to monitor your shipments.

Accessing the Tracking Page

The tracking functionality is located within a dedicated section of the main menu:

1. Click Visibility from the left menu.

2. Click Tracking.

The Tracking page opens, where you can search and filter the shipments associated with your current location.

Searching and Filtering

The Tracking page provides a centralized list of shipments for the current location.

The list only displays tracking records associated with the specific location currently selected in the header switcher.

To locate specific records, you can enter a Tracking Number or Master Tracking Number in the search bar for a quick search. For more complex queries, click the filter icon to open the Advanced Filter window.

The available Advanced Filter fields have been optimized for techSHIP operations:

• Carrier: Filter results by the Carrier responsible for the shipment.

• Status: Filter by the current lifecycle stage of the shipment.

• Client: Filter by the specific client associated with the shipment.

• Late Induction: Identify shipments not yet inducted by the Carrier within the expected timeframe.

• Late Delivery: Filter shipments by their Late Delivery classification.

• Failed Delivery: View shipments where a delivery attempt was unsuccessful.

• Created On Start / End: Define a date range based on when the records were created in the system.

Late Delivery

Late Delivery uses the shipment's Expected Delivery Date (EDD) to determine whether a shipment meets the late-delivery rule. A shipment without an EDD is not classified as late by this rule.

• Delivered shipments: A shipment can be classified as Late Delivery when it is delivered after its EDD.

• Undelivered shipments: A shipment can also be classified as Late Delivery after its EDD has passed. An undelivered shipment becomes eligible after 12:00 UTC on the day following its EDD.

• Delivery-attempt exception: A delivery-attempt event recorded on or before the EDD prevents the shipment from being classified as Late Delivery, including when the shipment remains undelivered.

• Late Delivery = On: This filter can include both delivered shipments completed after the EDD and undelivered shipments that meet the Late Delivery rule.

• Late Delivery = Off: Where this option is available, it returns delivered shipments that are not classified as Late Delivery.

Leveraging the techTRACK Engine for Visibility

Each Tracking Details page uses the techTRACK engine to provide a comprehensive audit trail and advanced monitoring tools.

The key components are shown below:

A. Expected Delivery Date (EDD): Displays the shipment's expected delivery date when available. Its source and interpretation can vary by integration; for details, see 📄 How to View the Expected Delivery Date (EDD) [Step-by-Step guide].

B. Last Monitoring Error: Review the latest synchronization results and any exception details, as detailed in 📄 How to View Last Tracking Synchronization Error Details [Step-by-Step Guide].

C. Tracking Timeline: Displays a visual history of Carrier scans and events. Events are ordered using the timestamp information available for the shipment. Because local times can come from different timezones and timestamp information may be incomplete, you should not treat an event's position in the timeline as definitive evidence that it occurred most recently in absolute time.

D. Location Map: View the approximate location of the shipment on an interactive map, as detailed in 📄 How to View Shipment Location [Step-by-Step guide].

E. Get Proof of Delivery (PoD): For completed shipments, you can download available PoD files, as detailed in 📄 How to Get Proof of Delivery [Step-by-Step guide].